Privacy Policy
Last updated: July 14, 2025
This Privacy Policy describes how Erehere (the "site", "we", "us", or "our"collects, uses, and discloses your personal information when you visit, useour services, or make a purchase from erehere.com (the "site")orotherwise communicate with us regarding the Site (collectively, the'Services"). For purposes of this Privacy Policy, "you" and "your" means youas the user of the Services, whether you are a customer, website visitor, oranother individual whose information we have collected pursuant to thisPrivacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of theServices, you agree to the collection, use, and disclosure of your informationas described in this Privacy Policy. if you do not agree to this Privacy Policyplease do not use or access any of the Services.
changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflectchanges to our practices or for other operational, legal, or regulatoryreasons. We will post the revised Privacy Policy on the Site, update the "Lastupdated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12months personal information about you from a variety of sources, as setout below. The information that we collect and use varies depending onhow you interact with us.
In addition to the specific uses set out below, we may use information wecollect about you to communicate with you, provide or improve or improvethe Services, comply with any applicable legal obligations, enforce anyapplicable terms of service, and to protect or defend the Services, ourrights, and the rights of our users or others.
What Personal information we collect
The types of personal information we obtain about you depends on howyou interact with our Site and use our Services. When we use the termpersonal information", we are referring to information that identifies, relatesto, describes or can be associated with you. The following sections describethe categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details including your name, address, phone number, andemail.
- Order information including your name, billing address, shippingaddress, payment confirmation, email address, and phone number.
- Account information including your username, password, securityquestions and other information used for account security purposes.
- shopping information including the items you view, put in your cart,saved into your account like loyalty points, reviews, referrals or gift cards
or purchases. - Loyalty points/product reviews/referrals/gift cards saved
- Customer support information including the information you chooseto include in communications with us, for example, when sending amessage through the Services.
Some features of the Services may require you to directly provide us withcertain information about yourself. You may elect not to provide thisinformation, but doing so may prevent you from using or accessing thesefeatures.
Information We collect about Your Usage
We may also automatically collect certain information about yourinteraction with the Services ("usage Data"). To do this, we may use cookies,pixels and similar technologies ("cookies"). Usage Data may includeinformation about how you access and use our Site and your account,including device information, browser information, information about yournetwork connection, your IP address and other information regarding yourinteraction with the Services.
Information We obtain from Third Parties
Finally, we may obtain information about you from third parties, includingfrom vendors and service providers who may collect information on ourbehalf, such as:
- Companies who support our Site and Services, such as Shopline.
- Our payment processors, who collect payment information (e.g., bankaccount, credit or debit card information, billing address) to process yourpayment in order to fulfill your orders and provide you with products orservices you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, orinteract with our Services or advertisements, we, or third parties we workwith, may automatically collect certain information using online trackingtechnologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordancewith this Privacy Policy. Also see the section below, Third Party Websites andLinks.
How We Use Your Personalinformation
- Providing Products and services. We use your personal information toprovide you with the Services in order to perform our contract with you,including to process your payments, fulfill your orders, to sendnotifications to you related to your account, purchases, returns,exchanges or other transactions, to create, maintain and otherwisemanage your account, to arrange for shipping, facilitate any returns andexchanges and other features and functionalities related to youraccount. We may also enhance your shopping experience by enabling Shopline to match your account with other Shopline services that you maychoose to use. In this case, Shopline will process your information as setforth in its Privacy Policy and Consumer Privacy Policy.
- Marketing and Advertising. We may use your personal information formarketing and promotional purposes, such as to send marketing,advertising and promotional communications by email, text message orpostal mail, and to show you advertisements for products or services.This may include using your personal information to better tailor theServices and advertising on our Site and other websites.
- Security and Fraud Prevention. We use your personal information todetect, investigate or take action regarding possible fraudulent, illegal ormalicious activity. lf you choose to use the Services and register anaccount, you are responsible for keeping your account credentials safe.We highly recommend that you do not share your username, password,or other access details with anyone else. lf you believe your account hasbeen compromised, please contact us immediately..
- Communicating with You and service lmprovement. We use yourpersonal information to provide you with customer support and improveour Services. This is in our legitimate interests in order to be responsive toyou, to provide effective services to you, and to maintain our businessrelationship with you
Cookies
Like many websites, we use Cookies on our Site. For specific informationabout the Cookies that we use related to powering our store with shopline,see https://www.shopline.com/legal/cookies. We use Cookies to power andimprove our Site and our Services (including to remember your actions andpreferences), to run analytics and better understand user interaction withthe Services (in our legitimate interests to administer, improve and optimizethe Services). We may also permit third parties and services providers touse Cookies on our Site to better tailor the services, products andadvertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you canchoose to set your browser to remove or reject Cookies through yourbrowser controls. Please keep in mind that removing or blocking Cookiescan negatively impact your user experience and may cause some of theServices, including certain features and general functionality, to workincorrectly or no longer be available. Additionally, blocking Cookies may notcompletely prevent how we share information with third parties such as ouradvertising partners.
Our website also recognizes the Global Privacy Control (GPc) signal, whichenables you to opt-out of certain uses or disclosures of your information. ifyou notify us of your preference through GPc, we will treat such signal as avalid request to opt out of sharing /targeted advertising for the associatedbrowser or device, and, if we are able to associate the device sending thesignal to a Shopline account, we will apply the opt out request to the accountas well. To learn more about Global Privacy Control, you can visithttps://globalprivacycontrol.org/. Other than the Global Privacy Control, wedo not recognize other "Do Not Track" signals that may be sent from yourweb browser or device.
How We Disclose PersonaI Information
In certain circumstances, we may disclose your personal information tothird parties for contract fulfillment purposes, legitimate purposes and otherreasons subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf(e.g, iT management, payment processing, data analytics, customersupport, cloud storage, fulfillment and shipping)
- With business and marketing partners to provide services andadvertise to you. our business and marketing partners will use yourinformation in accordance with their own privacy notices.
- When you direct, request us or otherwise consent to our disclosure ofcertain information to third parties, such as to ship you products orthrough your use of social media widgets or login integrations, with yourconsent.
- With our affiliates or otherwise within our corporate group, in ourlegitimate interests to run a successful business.
- In connection with a business transaction such as a merger orbankruptcy, to comply with any applicable legal obligations (including torespond to subpoenas, search warrants and similar requests), to enforceany applicable terms of service, and to protect or defend the Services,our rights, and the rights of our users or others.
We have in the past 12 months disclosed the following categories ofpersonal information and sensitive personal information about users for thepurposes set out above in "How we Collect and Use your PersonalInformation" and "How we Disclose Personal information".
| Category | Categories of Recipients |
|
|
We do not use or disclose sensitive personal information without yourconsent or for the purposes of inferring characteristics about you.
We have "sold" and "shared" (as those terms are defined in applicable law)personal information over the preceding 12 months for the purpose ofengaging in advertising and marketing activities, as follows.
| Category of Personal information | Categories of Recipients |
| Identifiers such as name, e-mail address and phonenumber | Business and marketing partners |
| Commercial information such as records of productsor services purchased | Business and marketing partners |
| Usage Data | Business and marketing partners |
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated bythird parties. lf you follow links to sites not affiliated or controlled by us, youshould review their privacy and security policies and other terms andconditions. We do not guarantee and are not responsible for the privacy orsecurity of such sites, including the accuracy, completeness, or reliability ofinformation found on these sites. Information you provide on public orsemi-public venues, including information you share on third-party socialnetworking platforms may also be viewable by other users of the Servicesand/or users of those third-party platforms without limitation as to its useby us or by a third party. Our inclusion of such links does not, by itself, implyany endorsement of the content on such platforms or of their owners oroperators, except as disclosed on the Services.
Children's Data
The Services are not intended to be used by children, and we do notknowingly collect any personal information about children. if you are theparent or guardian of a child who has provided us with their personalinformation, you may contact us using the contact details set out below torequest that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actualknowledge that we "share" or "sell"(as those terms are defined inapplicable law) personal information of individuals under 16 years of age.
Security and Retention of YourInformation
Please be aware that no security measures are perfect or impenetrable.and we cannot guarantee "perfect security." In addition, any informationyou send to us may not be secure while in transit. We recommend that youdo not use insecure channels to communicate sensitive or confidentialinformation to us.
How long we retain your personal information depends on different factors,such as whether we need the information to maintain your account, toprovide the Services, comply with legal obligations, resolve disputes orenforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listedbelow in relation to your personal information. However, these rights are notabsolute, may apply only in certain circumstances and, in certain cases, wemay decline your request as permitted by law.
- Right to Access /Know: You may have a right to request access to.personal information that we hold about you, including details relating tothe ways in which we use and share your information.
- Right to Delete: You may have a right to request that we deletepersonal information we maintain about you.
- Right to Correct: You may have a right to request that we correctinaccurate personal information we maintain about you.
- Right of Portability: You may have a right to receive a copy of thepersonal information we hold about you and to request that we transferit to a third party, in certain circumstances and with certain exceptions.
- Restriction of Processing: You may have the right to ask us to stop orrestrict our processing of personal information.
- withdrawal of Consent: Where we rely on consent to process yourpersonal information, you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal our decision if we decline toprocess your request. You can do so by replying directly to our denial.
- Managing communication Preferences: We may send you
promotional emails, and you may opt out of receiving these at any timeby using the unsubscribe option displayed in our emails to you. lf you optout, we may still send you non-promotional emails, such as those aboutyour account or orders that you have made.
You may exercise any of these rights where indicated on our Site or bycontacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. wemay need to collect information from you to verify your identity, such asyour email address or account information, before providing a substantiveresponse to the request. In accordance with applicable laws, you maydesignate an authorized agent to make requests on your behalf to exerciseyour rights. Before accepting such a request from an agent, we will requirethat the agent provide proof you have authorized them to act on yourbehalf, and we may need you to verify your identity directly with us. We wilrespond to your request in a timely manner as required under applicablelaw.
complaints
If you have complaints about how we process your personal information,please contact us using the contact details provided below. lf you are notsatisfied with our response to your complaint, depending on where you liveyou may have the right to appeal our decision by contacting us using thecontact details set out below, or lodge your complaint with your local dataprotection authority.
InternationalUsers
Please note that we may transfer, store and process your personalinformation outside the country you live in. Your personal information is alsoprocessed by staff and third party service providers and partners in thesecountries.
If we transfer your personal information out of Europe, we will rely onrecognized transfer mechanisms like the European Commission's StandardContractual Clauses, or any equivalent contracts issued by the relevantcompetent authority of the UK, as relevant, unless the data transfer is to acountry that has been determined to provide an adequate level ofprotection.
Contact
Should you have any questions about our privacy practices or this PrivacyPolicy, or if you would like to exercise any of the rights available to you,please call or email us at info@erehere.com.