Frequently Asked Questions
Do Ereheres contain any chemicals like BPA?
No, absolutely not, Ereheres are made with pure food-grade silicone that'scompletely free from BPA, PFAS, phthalates, and other harmful chemicals. wedesianed them to be 100% safe for your family and our planet!
What is the 30 Day Trial?
This means you can try your Ereheres risk-free for 30 days. lf you're not completelysatisfied, simply return them for a full refund. We want you to absolutely love them-that's why we offer this 100% money-back guarantee!
How long does shipping take?
Please be aware we're experiencing extremely high demand. All orders are shippedafter processing (1-2 days after the order date). shipment will arrive 7-14 days afterthe shipment date, depending on the availability of the carrier provider andlocation. We apologize if there is a delay in shipment due to Customsclearance/inspection or transportation delay caused by the carrier service.
Which countries do you ship to?
We currently ship to the United States, United Kingdom, Canada, Australia, NewZealand, and most of Europe.
Will l be charged customs duties & fees?
No. The price you see at checkout includes all duties, taxes, and fees. No surprisecharges later!
Is it safe to use my credit card on your site?
Erehere adheres to the highest industry standards to protect your personalinformation.
Your credit card information and personal details are encrypted during transmissionusing the 128-bit SSL (Secure Sockets Layer technology), the same level ofencryption used by large banks worldwide.
We use Shopline® to process credit card payments. Your information is only used tocomplete the requested transaction and is NOT subsequently stored.
Your credit card information and personal details are encrypted during transmissionusing the 128-bit SSL (Secure Sockets Layer technology), the same level ofencryption used by large banks worldwide.
We use Shopline® to process credit card payments. Your information is only used tocomplete the requested transaction and is NOT subsequently stored.
Will l be billed again in the future?
No. This is a one-time purchase only - no subscriptions or future charges. What yousee at checkout is all you'll ever pay.
How can l track my order?
We will send you an email containing your tracking information as soon as yourorder has been processed and shipped. You may also track your order from theTrack Your Order page. Typically, you will receive the tracking number after 1-2 daysof placing your order.
How do l change my order?
If you need to change the shipping details or items for your order, pleaseemail info@erehere.com within 24 hours of your order. Please note that anyorders that have already been packed or shipped cannot be changed.
How do l cancel my order?
If you want to cancel, please email info@erehere.com within 24 hours ofyour order. Please note that any orders that have already been packed or shippedcannot be canceled. We reserve the right to accept or decline an order at any timeor any portion thereof, in our sole discretion.
What is your return policy?
We have a 30 Day Money Back Guarantee on all of our items (the 30 days startsonce your item has been delivered). lf you wish to get a refund on your items(s)please contact our 24/7 customer service at info@erehere.com. We willreply to your inquiry as soon as possible.
Will l have to pay the shipping fee for returns?
Yes, all return shipping fees are the responsibility of the customer.
What if my item is defective, incorrect, or damaged?
We will ship out a new product for you free of charge. Contact usat info@erehere.com and provide us with a picture(s) of the damageditem/part.
When will l receive my refund?
All refunds will be credited to the original form of payment. Refund times aregenerally issued within 7 to 10 business days after we receive the returned item.Please contact your card's bank to inguire when the credit refund is posted to youraccount. Due to varying banks, it may take several weeks before a credit is issued toyour account.
Why is there an issue with my delivery?
Delivery issues often occur during the "last-mile" stage, which is when your packageis transferred from the local distribution center to your doorstep.
This can be affected by factors like local courier delays, incorrect address details, orchallenges with accessing your property.
Weather, high demand, or logistical constraints with local carriers can also causedelays in the final stretch of delivery.
If your tracking shows a delay or an issue, please contact the last-mile carrier assoon as possible to resolve the issue.
If that doesn't work, please contact us so we can help investigate and resolve thesituation as quickly as possible.
This can be affected by factors like local courier delays, incorrect address details, orchallenges with accessing your property.
Weather, high demand, or logistical constraints with local carriers can also causedelays in the final stretch of delivery.
If your tracking shows a delay or an issue, please contact the last-mile carrier assoon as possible to resolve the issue.
If that doesn't work, please contact us so we can help investigate and resolve thesituation as quickly as possible.
The tracking number says my package was delivered, but l can't find it. whatshould l do?
1. Double-check all doorsteps around your home and ask neighbors or familymembers if they might have received the package on your behalf.
2. Enter your tracking number on the tracking page, then reach out to the last-milecarrier to check if they might be holding your package by mistake. Here's how tocontact the last-mile carrier.
3. lf you still can't locate it, please contact us directly, and we'l work together toresolve the issue.
2. Enter your tracking number on the tracking page, then reach out to the last-milecarrier to check if they might be holding your package by mistake. Here's how tocontact the last-mile carrier.
3. lf you still can't locate it, please contact us directly, and we'l work together toresolve the issue.